Privacy Policy

This Privacy Policy describes how Aveneli (“we”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

Contact

If you have any questions about this policy, need more information about how we handle your data, or wish to make a complaint, please contact us through our [Contact page] or by email.

Collecting Personal Information

When you visit our website, we collect certain information about your device, how you interact with our store, and information needed to process your orders.
This includes:

Device Information

  • Purpose: to ensure the Site loads correctly and to analyse usage to improve your experience.

  • Data collected: IP address, browser version, time zone, cookie information, pages viewed, search terms, and interactions with the Site.

  • Source: collected automatically through cookies, log files, and analytics tools.

Order Information

  • Purpose: to process your order, take payment, arrange delivery, and provide customer support.

  • Data collected: name, billing and shipping address, payment details, email address, and phone number.

  • Source: collected directly from you when placing an order.

Customer Support Information

  • Purpose: to assist you with enquiries or issues.

  • Source: collected directly from you when you contact us.

Minors

Our website is not intended for individuals under the age of 15. We do not knowingly collect information from minors.
If you believe your child has provided us with personal data, please contact us so we can remove it.

Sharing Personal Information

We share your personal information with trusted service providers who help us operate our store and fulfil orders.

We may also share your information when required by law, to respond to legal requests, or to protect our rights.

Behavioural Advertising

We use your personal information to provide relevant ads and marketing.
This may include sharing information with advertising partners (e.g. Google, Meta) or using cookies and tracking tools.

You can opt out of personalised ads here:

You can also visit the Digital Advertising Alliance to control preferences.

Using Personal Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you

  • Provide customer support

  • Send marketing updates (only if you’ve opted in)

Lawful Basis (UK GDPR)

We process your personal data under the following lawful bases:

  • Your consent

  • Contract performance (to fulfil your purchase)

  • Legal obligation

  • Legitimate interest, provided it does not override your rights

Retention

We keep your information as long as necessary to fulfil your order or as required by law.
You may request deletion of your data at any time (see Your Rights below).

Your Rights (UK GDPR)

If you reside in the United Kingdom or EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us via our Contact page.

Your information is initially processed in Ireland and may be transferred to Canada or the United States for storage and further processing.
Learn more about Shopify’s compliance here:
Shopify GDPR Whitepaper

Cookies

Cookies are small files used to remember preferences and enhance your browsing experience.
You can manage or disable cookies through your browser settings.
Please note that blocking cookies may affect how our website functions.

For more details, visit https://allaboutcookies.org.

Do Not Track

We do not change our data collection practices when we detect a “Do Not Track” signal from your browser, as there is no standard way to respond to these signals.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will always be posted on this page.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: